Plumbing Service Managers

The role

You will lead a Plumbing & Drain team to grow a residential service business. You will coach technicians, oversee daily service operations, and monitor key performance indicators.

What you will do

• Lead, coach, and develop plumbing and drain service technicians and support team members.
• Oversee daily service operations, including scheduling, dispatch, productivity, quality, and customer experience.
• Establish clear expectations and hold the team accountable to safety, service, and performance standards.
• Monitor key performance indicators and identify opportunities to improve productivity, revenue, profitability, and customer satisfaction.
• Support technicians with coaching, technical guidance, ride-alongs, training, and performance development.
• Help recruit, onboard, and retain talented plumbing professionals.
• Ensure work is completed safely, professionally, and in accordance with applicable codes, company standards, and best practices.
• Partner with leadership and other departments to improve processes and create a seamless customer experience.
• Resolve escalated customer concerns with professionalism and a solutions-focused approach.
• Identify opportunities to grow the Plumbing & Drain business and strengthen team performance.

Required qualifications

• 3+ years of experience in residential plumbing, drain service, or a related home-services environment.
• Previous leadership, supervisory, or management experience in plumbing or home services.
• Strong understanding of plumbing service and drain operations.
• A track record of developing teams and improving performance.
• Strong communication, organization, and problem-solving skills.
• A customer-first mindset with the ability to balance service quality and business results.
• Ability to use performance metrics and business data to make informed decisions.
• A collaborative leadership style and genuine interest in helping people succeed.

Nice to have

• Plumbing license or relevant trade certifications

About the company

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. Champions Group Holdings includes brands from across the country.