Client Services Dispatcher

The role

The Client Services Dispatcher serves as the primary point of contact for residential HVAC and plumbing clients. This role involves managing inbound and outbound calls, scheduling and dispatching service appointments, and maintaining records in ServiceTitan.

What you will do

• Serve as the primary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls
• Schedule, coordinate, and dispatch service appointments
• Assess customer needs and provide solutions
• De-escalate customer concerns
• Maximize booking opportunities by communicating service options
• Maintain accurate, detailed records of all customer interactions in ServiceTitan
• Collaborate with technicians and internal teams to ensure timely arrivals
• Meet or exceed performance metrics while following call flows and scripts
• Expand knowledge of MandM services, memberships, and offerings

Required qualifications

• 2-4 years of call center, dispatch, or customer service experience
• Excellent phone presence
• Strong multitasking and time-management skills
• Confident decision-making skills
• Ability to talk and type simultaneously
• Minimum typing speed of 45 WPM
• Proficiency in Microsoft Office

Nice to have

• Service-based industry experience
• Previous HVAC, plumbing, or home services experience

Benefits

• Medical/Dental/Vision
• Health Savings Account
• 401k with 50% company match
• Paid holidays
• Paid sick days

About the company

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. The group includes brands such as M and M Heating, Cooling, Plumbing & Electrical.