Field Services Representative

The role

The Field Services Representative supports internal R&D, deployed systems, and customer operations. This person will field and troubleshoot software and hardware capabilities in operational environments.

What you will do

• Coordinate, plan, and setup for internal R&D testing, customer demonstrations, exercises and deliveries
• Support installation, configuration, integration, and fielding of company systems
• Cross-functionally coordinate with logistics, engineering, and program teams
• Maintain intimate product knowledge and hands-on hardware work in the field
• Lead basic system troubleshooting
• Support engineering teams in the diagnosis and resolution of hardware, software, networking, and system integration issues
• Escalate complex technical issues to engineering teams

Required qualifications

• 3+ years of experience supporting military, government, or enterprise technology systems
• Strong troubleshooting skills across hardware, software, and networking environments
• Experience with tactical communications, networking, sensors, UAS, C2 systems, or AI-enabled platforms
• Ability to organize and navigate overseas engagements in remote areas
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and communication software like Slack, Teams and Zoom
• Active U.S. security clearance or ability to obtain one

Nice to have

• Bachelor's degree in Engineering, Computer Science, Information Systems, Military Science, or related field
• Previous FSR, FAE, Systems Engineer, Solutions Engineer, or Technical Operations Engineer experience with a hardware component
• Knowledge of radar, RF, sensor, weapons systems, defense technology and communications
• Military background or extensive experience working with militaries

Benefits

• Medical, dental, and vision benefits 100% paid for by the company
• 401k with 50% company match up to 6% of pay
• FSA
• HSA
• life insurance
• Free daily lunch
• No meeting Fridays
• unlimited PTO
• casual dress code
• pre-IPO stock option grants
• relocation assistance

Before you apply

• Active U.S. security clearance or ability to obtain one

About the company

CHAOS Industries was founded in 2022 and is headquartered in Los Angeles. The company's products are powered by Coherent Distributed Networks (CDN™).