IT Support Specialist

The role

You will serve as the primary point of contact for local IT needs at the London headquarters. You will resolve technical issues, manage hardware and software provisioning, and maintain the IT environment for the executive team and staff.

What you will do

• Deliver technical support to executive leadership and staff via ticketing, email, phone, and in-person
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux
• Provide hands-on support for video conferencing, presentation technology, and collaboration platforms
• Support onboarding and offboarding including account provisioning and device setup
• Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf
• Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCCH
• Contribute to system upgrades, infrastructure improvements, and software deployments
• Document solutions and maintain knowledge base articles

Required qualifications

• Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)
• 4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations
• Demonstrated systematic troubleshooting methodology
• Strong interpersonal and communication skills
• 2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf
• Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)
• Must be eligible for UK security clearance

Nice to have

• Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud
• Familiarity with FedRAMP-compliant collaboration and security platforms
• Working knowledge of compliance-driven frameworks such as NIST 800-171, CMMC, or similar regulatory standards
• Jamf 200/300/400 certification
• Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR-restricted system

Benefits

• Private medical, dental and vision benefits (100% paid for by the company for employees & dependents)
• 5% pension match
• Free daily lunch while working onsite
• Fully-stocked kitchen
• Pre-IPO stock option grants
• Relocation assistance

Before you apply

• Must be eligible for UK security clearance

About the company

CHAOS Industries is a modern defense company with a multi-product portfolio powered by Coherent Distributed Networks (CDN™). Founded in 2022, the company is headquartered in Los Angeles with global offices.