MSOC Operations Manager (UK)

The role

You will build and manage the 24/7 MSOC operations center, product and customer support workflows, and the global operating picture. This role works cross-functionally with Mission, Security, Engineering, and Manufacturing teams.

What you will do

• Manage 24/7 MSOC operations including shift structures, on-call procedures, shift-change briefs, and operational rhythm.
• Own the MSOC's incident intake, triage, and escalation flow.
• Serve as the senior on-call authority during mission-critical events.
• Own customer connectivity and support continuity for CHAOS systems and services.
• Coordinate across Mission, Engineering, and Manufacturing to resolve issues and drive customer success.
• Author the SOPs, playbooks, and metrics that govern MSOC operations.
• Run the rehearsals and after-action reviews to ensure continual improvement.
• Maintain the global operating picture including real-time location, health, and status of deployed CHAOS personnel and systems.
• Provide threat monitoring and timely warning for regions where CHAOS personnel operate.

Required qualifications

• 5+ years’ experience leading, managing, or standing up a 24/7 operations center or support operations function, including shift design, on-call standards, and continuity of operations.
• Experience managing incident intake, triage, and escalation workflows in a customer-facing or product support environment.
• Proven ability to build processes, SOPs, and operating rhythm from scratch in an ambiguous, fast-moving environment.
• Exceptional composure and communication under pressure.
• Willingness to work a flexible schedule supporting a 24/7 operation (including nights/weekends/holidays as the mission requires).
• Willingness to travel to customer and deployment sites.
• Eligibility to obtain UK security clearance (SC or equivalent).

Nice to have

• Familiarity with enterprise ticketing and alerting platforms (Jira Service Management, PagerDuty, or similar).
• Experience operating in defense, aerospace, or other mission-critical no-fail environments, including austere or elevated-threat overseas locations.
• Experience working directly with international customers or partner forces.
• Demonstrated operational planning background: building and executing contingency plans and personnel accountability for a globally distributed workforce and fleet of systems.
• Experience running or supporting a corporate Global Operations Center or duty-of-care program, including coordination with medical/evacuation assistance and travel-risk vendors.

Benefits

• private medical, dental and vision benefits (for employees & dependents) will be 100% paid for by the company
• 5% pension match
• competitive base salaries
• generous pre-IPO stock option grants
• relocation assistance
• annual bonuses

Before you apply

• Eligibility to obtain UK security clearance (SC or equivalent).
• CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

About the company

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London.