MSOC Product Support Engineer (UK)

The role

The MSOC Product Support Engineer owns the full support lifecycle for fielded systems. You will respond to incidents via SSH or on-site and monitor real-time fleet health to ensure uptime.

What you will do

• Serve as a first responder on a 24/7 on-call rotation
• Receive, triage, diagnose, and resolve incidents spanning software, networking, and hardware
• Monitor real-time health, status, and telemetry of fielded systems worldwide
• Perform remote diagnostics via SSH, log analysis, and telemetry review
• Deploy on-site when remote resolution is not possible
• Drive root cause corrective action across Mission, Engineering, and Manufacturing
• Lead investigations and run blameless post-incident reviews
• Maintain fluency in customer missions, locations, configurations, and threat sets
• Author SOPs, runbooks, and known-issue documentation
• Reduce toil through tooling and automation

Required qualifications

• Experience operating, supporting, or maintaining deployed or distributed systems in real-world environments
• Deep Linux and networking fluency
• Hands-on experience integrating, maintaining, or repairing physical hardware or sensor systems
• Proficiency in at least one scripting language (Python, Bash, or similar)
• Exceptional composure and communication under pressure
• Willingness to work a rotating 24/7 on-call schedule
• Willingness to travel to customer and test sites
• Eligibility to obtain UK security clearance (SC or equivalent)

Nice to have

• Background in defense, aerospace, or other 24/7 mission-critical environments
• Understanding of RF systems, SDRs, or radar technologies
• Experience in field engineering or forward-deployed technical roles
• Software development beyond scripting
• Familiarity with site reliability engineering practices, fleet telemetry, AI-assisted diagnostics, and enterprise ticketing/alerting workflows

Benefits

• Private medical, dental and vision benefits (for employees & dependents) 100% paid by the company
• 5% pension match
• Free daily lunch while working onsite
• Fully-stocked kitchen
• Competitive base salaries
• Generous pre-IPO stock option grants
• Relocation assistance
• Annual bonuses

Before you apply

• Eligibility to obtain UK security clearance (SC or equivalent)

About the company

CHAOS Industries is a modern defense company with a multi-product portfolio powered by Coherent Distributed Networks (CDN™). Founded in 2022, the company is headquartered in Los Angeles with offices in Washington, D.C., San Francisco, San Diego, and London.