Manager, Inside Sales

The role

You will lead a team of 10+ Admissions Coordinators to facilitate admissions for at-risk clients. You will manage hiring, training, performance reviews, and workload distribution to meet admission quotas and KPIs.

What you will do

• Lead a team of 10+ Admissions Coordinators
• Lead hiring, training and performance reviews for Admissions Coordinators
• Coordinate team schedules and workload distribution
• Deliver high contact center service levels and call quality
• Ensure timely coordination with prospective clients, families, and referral sources
• Lead team to champion each individual client's admissions process
• Address and resolve concerns from clients and families
• Coordinate with internal teams to meet KPIs
• Develop and implement best practices across the Admissions and Discharge process
• Partner with Executive Leadership to update the business on Admissions team performance

Required qualifications

• 3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Reps
• Experience with Salesforce
• Strong proficiency in multitasking and operating in a high-paced environment
• Proficiency in Microsoft Office and Google Suite

Nice to have

• Experience in behavioral health
• Familiarity with HIPAA policies

Benefits

• Comprehensive benefits for all full-time employees

Before you apply

• Complete several state background checks for clearance to see clients
• Florida requires a fingerprint based background check

About the company

Charlie Health connects the world to life-saving behavioral health treatment through personalized, virtual care. The organization focuses on people with complex needs to expand access to meaningful care.