Clinical Onboarding Specialist

The role

The Clinical Onboarding Specialist manages all aspects of onboarding from preboarding to client-facing care. This person conducts training sessions and collaborates with multiple departments to ensure training materials are clinically relevant.

What you will do

• Manages new hire onboarding from preboarding through client-facing care.
• Support Clinical training efforts.
• Assists new hires with completing all necessary steps for the Clinical onboarding process.
• Maintains regular contact with new hires via email, phone, and text.
• Assures that onboarding materials are up to date, relevant, and impactful.
• Works with recruiting, onboarding, leadership, regulatory, and HR operations departments.
• Conducts periodic audits of employee file data.
• Maintains strict confidentiality when managing sensitive employee and contractor information.
• Escalates issues promptly and with diplomacy and discretion.
• Cultivates positive interpersonal relationships with clinical and administrative leadership and external partners.

Required qualifications

• Bachelor’s Degree
• 2 years of HR onboarding administration or training experience
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Outside the box thinker; excellent at problem solving
• Familiarity with and willingness to use cloud-based communication software - Google Suite, Slack, Zoom, Dropbox
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• Work authorized in the United States
• Native or bilingual English proficiency

Nice to have

• HR experience in a clinical setting is highly desirable

Benefits

• Comprehensive benefits to all full-time, exempt employees

Before you apply

• Work authorized in the United States
• Complete several state background checks for clearance to see clients
• Florida requires a fingerprint based background check

About the company

Charlie Health connects the world to life-saving behavioral health treatment through personalized, virtual care. The organization focuses on people with complex needs to expand access to meaningful care.