Admissions Coordinator - Spanish Speaking

The role

You will facilitate admissions for at-risk clients by managing inbound and outbound calls. You will build rapport with families and referral sources to gather demographics and treatment histories.

What you will do

• Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
• Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories
• Clearly communicate financial policies, payment options, and potential financial assistance programs
• Maintain meticulous client records via Salesforce, including treatment consents and insurance information
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
• Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources
• Pitch Charlie Health’s innovative and individualized clinical model to clients and families

Required qualifications

• Must have bilingual fluency in Spanish and English
• Bachelor's Degree
• 1-5 years of sales experience
• Proven track record of exceeding performance targets, particularly in sales or client admissions roles
• Experience with Salesforce
• Strong proficiency in multitasking and operating in a high-paced environment
• Proficiency in Microsoft Office and Google Suite

Nice to have

• experience in healthcare admissions is a plus
• Familiarity with HIPAA policies is a plus
• Experience working with adolescents and young adults in a mental health context a plus

Benefits

• comprehensive benefits to all full-time employees

Before you apply

• you will need to complete several state background checks for clearance to see clients
• Florida requires a fingerprint based background check

About the company

Charlie Health delivers personalized, virtual care rooted in connection for people with complex mental health, substance use, and eating disorders. The organization aims to connect the world to life-saving behavioral health treatment.