Charliehealth
Inside Sales Associate
Remote, United States. Posted 13 months ago
The role
You will facilitate admissions for at-risk clients by managing inbound and outbound calls. You will build rapport with families and referral sources to gather demographics and treatment histories.
What you will do
- Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
- Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories
- Clearly communicate financial policies, payment options, and potential financial assistance programs
- Maintain meticulous client records via Salesforce, including treatment consents and insurance information
- Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
- Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources
- Maintain a comprehensive understanding of Charlie Health's services, mission and vision to pitch the clinical model
Required qualifications
- Bachelor's Degree
- 1-5 years of sales experience
- Proven track record of exceeding performance targets, particularly in sales or client admissions roles
- Experience with Salesforce
- Ability to work on a shift based schedule
- Strong proficiency in multitasking and operating in a high-paced environment
- Proficiency in Microsoft Office and Google Suite
Nice to have
- experience in healthcare admissions
- Familiarity with HIPAA policies
- Experience working with adolescents and young adults in a mental health context
Benefits
- comprehensive benefits to all full-time employees
Before you apply
- you will need to complete several state background checks for clearance to see clients
- Florida requires a fingerprint based background check
About the company
Charlie Health delivers personalized, virtual care for mental health conditions, substance use disorders, and eating disorders. The organization aims to connect the world to life-saving behavioral health treatment.