Charliehealth
Director, GTM Strategy and Operations
New York, NY. Posted 10 months ago
The role
The Director of GTM Strategy and Operations partners with the VP to own revenue performance decomposition and strategic planning. You will lead projects as an individual contributor and coordinate operating cadences across the organization.
What you will do
- Own end-to-end decomposition of revenue performance across the funnel
- Harden the diagnostic system with fixed definitions and consistent maturity handling
- Tie performance to the operating plan by working with Growth and Finance
- Uplevel after-hours and weekend coverage in the admissions organization
- Partner with stakeholders to design operating frameworks
- Map out the customer journey to optimize engagement models
- Partner with the VP to run quarterly and annual planning cycles
- Run the operating cadence and business reviews
- Collaborate across workstreams to coordinate efforts and design choices
- Represent the function to executive stakeholders in reviews and written comms
Required qualifications
- AI-first operator
- 6+ years of work experience
- 1+ year at a top-tier management consulting firm, investment bank, or private equity firm
- 3+ years in Strategy & Operations, Business Operations, or a General Manager role at a high-growth company
- Experience decomposing trends across large, complex data sets
- Track record leading a cross-functional rollout
- Experience with strategic planning processes (OKRs) and running weekly or monthly business reviews
- Highly proficient in Excel/GSheets
- Fluent in a BI or notebook environment (Hex, Tableau, Looker, or similar)
- Exceptional written communication
- Located within 45 minutes of NYC office
- Able to work 4+ days/week in office
Nice to have
- 2 or more years at a top-tier management consulting firm, investment bank, or private equity firm
Benefits
- Comprehensive benefits for all full-time, exempt employees
- Target performance-based bonus
- Stock options
About the company
Charlie Health delivers personalized, virtual behavioral health treatment. The mission is to connect the world to life-saving behavioral health treatment.