Strategy & Operations Analyst

The role

You will drive national expansion by owning territory design, hiring strategy, and account assignment for the Outreach team. You will also support planning needs across Community Engagement and broader Growth Strategy initiatives.

What you will do

• Own territory mapping and book building for the Outreach team
• Partner with Outreach leadership and Talent Acquisition for workforce planning
• Support account assignment, regional reshuffling, and rep coverage changes
• Build and maintain analyses and planning tools for TAM, hiring, and market expansion
• Improve territory mapping, workforce planning, and book-building processes
• Support execution of Outreach workflow changes and process documentation
• Conduct analyses of key business metrics and performance indicators
• Prepare and present findings to Growth Strategy leadership and stakeholders

Required qualifications

• Bachelor’s degree
• 0–1 years of full-time work experience
• Exceptional communication, interpersonal, listening, and relationship-building skills
• Microsoft Office proficiency—Word, PowerPoint, Excel
• Resourceful with a natural ability to problem solve
• Proactive self-starter and natural multitasker
• Meticulous attention to detail
• Highly analytical, with an ability to construct research and data-driven recommendations
• Located within a 45-minute commute of New York City and able to work 4 days per week in our NYC office

Nice to have

• relevant internship experience in a start-up, consulting, or investment banking setting
• Experience with SQL and/or Tableau

Benefits

• comprehensive benefits to all full-time, exempt employees
• stock options

About the company

Charlie Health connects the world to life-saving behavioral health treatment through personalized, virtual care. The organization focuses on people with complex needs to expand access to meaningful care.