Partnerships Account Manager

The role

The Partnerships Account Manager supports the Partnerships team by ensuring patient and referral source experiences. You will manage internal systems, design cross-functional workflows, and educate stakeholders about service offerings.

What you will do

• Develop SLA and KPI performance standards and metrics
• Evaluate and optimize pre-admission, in-care, and post-care operational processes
• Identify automation opportunities to streamline workflows
• Execute accurate and efficient data entry into systems or databases
• Review and process referral information daily
• Maintain up-to-date referral and provider data in internal systems
• Create and update account and contact records
• Perform regular audits to validate data accuracy and completeness
• Collaborate with admissions, clinical, growth, partnerships, and compliance departments

Required qualifications

• Bachelor's degree in Business, Operations, or Healthcare
• 1–2 years of experience in an operations, administrative, or data-entry-focused role
• Exceptional attention to detail and accuracy in managing data
• Excellent organizational and time-management skills
• Proficiency with CRM platforms
• Strong written and verbal communication skills
• Ability to work independently and meet deadlines
• Exceptional communication and deescalation skills
• Exceptional interpersonal, listening, and relationship-building skills
• Resourceful with ability to structure and solve ambiguous business problems
• Proactive self-starter and multitasker
• Work authorized in the United States and native or bilingual English proficiency

Nice to have

• healthcare experience
• Salesforce experience

Benefits

• comprehensive benefits to all full-time, exempt employees
• performance bonus
• stock options

About the company

Charlie Health connects the world to life-saving behavioral health treatment through personalized, virtual care. The organization focuses on people with complex needs to expand access to mental health care.