Debt Collector Associate

The role

The Debt Collector Associate manages patient balances and communicates with patients or families regarding outstanding balances. This person works with admissions and revenue cycle teams to ensure account accuracy and collect payments.

What you will do

• Manage patient balances to ensure accounts are ready for self-pay collections
• Work with admissions teams to align collections with financial agreements
• Initiate collection calls to patients or their families
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arrange payments or set up payment plans
• Provide daily and weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Process invoice and credit requests in accordance with collections guidelines
• Respond timely to inquiries from other departments
• Investigate escalated insurance billing inquiries and inaccuracies

Required qualifications

• Able to work a hybrid schedule of 4 days/week in our Nashville office
• Located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures
• Understanding of No Surprises Collections Act
• Knowledge of all confidentially requirements regarding patients
• Mathematics skills
• Excellent written and verbal communication skills
• Organizational skills
• Strict attention to details
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

• Comprehensive benefits for all full-time, exempt employees

Before you apply

• Role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota

About the company

Charlie Health delivers personalized, virtual behavioral health treatment. The mission is to connect the world to life-saving behavioral health treatment.