Self Pay Associate

The role

The Self Pay Associate manages patient balances and handles collections for outstanding balances. This person acts as a direct line of communication regarding patient financial responsibilities.

What you will do

• Manage patient balances to ensure accounts are ready for self-pay collections
• Work with admissions teams to understand patient responsibility and collection expectations
• Initiate collection calls to patients or their families
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arrange payments or set up payment plans
• Provide daily and weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Process invoice and credit requests in accordance with collections guidelines
• Respond timely to inquiries from other departments
• Navigate and gather data from internal sources to ensure proper balances

Required qualifications

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures
• Understanding of No Surprises Collections Act
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality
• Mathematics skills
• Excellent written and verbal communication skills
• Organizational skills
• Strict attention to details
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

• Comprehensive benefits to all full-time, exempt employees

About the company

Charlie Health delivers personalized, virtual care for mental health conditions, substance use disorders, and eating disorders. The organization aims to connect the world to life-saving behavioral health treatment.