Self Pay Collector

The role

The Self Pay Collector manages patient balances and communicates with patients or families regarding outstanding balances. This person works with admissions and revenue cycle teams to ensure accounts are ready for collection.

What you will do

• Manage patient balances ensuring the account is clean and ready for self-pay collections
• Work closely with admissions teams to understand patient responsibility
• Initiate collection calls to patients or their families
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments
• Navigate and gather data from various internal sources

Required qualifications

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality
• Mathematics skills
• Excellent written and verbal communication skills
• Organizational skills
• Strict attention to details
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

• comprehensive benefits to all full-time, exempt employees

Before you apply

• This role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota
• You agree to receive SMS messages from Charlie Health regarding your application

About the company

Charlie Health delivers personalized, virtual care for mental health conditions, substance use disorders, and eating disorders. The organization aims to connect the world to life-saving behavioral health treatment.