Crisis Intervention Specialist

The role

A Crisis Intervention Specialist ensures the safety and stability of clients during acute mental health crises. They perform immediate screening, intervention, and de-escalation for clients exhibiting severe emotional distress.

What you will do

• Monitors crisis queues for clients receiving individual therapy, family therapy, and participating in group sessions
• Responds to inbound crisis calls providing real-time risk assessment, de-escalation, and safety planning
• Screen risk and collaborates on stabilization planning for clients at risk of harm to themselves or others
• Completes all required documentation in alignment with compliance standards and Charlie Health's best practices
• Serves as key point of contact for crisis triage during client group sessions
• Conducts case consults with Care Team members as needed
• Supports all Care Team members in collaboration regarding the client's care
• Other care coordination tasks as needed

Required qualifications

• Independently licensed clinician
• Ability to work 10-28 hours a week including evenings and/or weekends on a consistent basis
• Motivated individual who is passionate about mental health
• Able to perform in a high-paced environment
• Excellent interpersonal and communication skills
• Familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, EMR

Nice to have

• Previous experience in crisis preferred

Before you apply

• This role is not available to candidates in Illinois
• You will need to complete several state background checks for clearance to see clients
• Florida requires a fingerprint based background check

About the company

Charlie Health delivers personalized, virtual care rooted in connection to connect the world to life-saving behavioral health treatment.