Charliehealth
Senior/Staff Product Designer
New York, NY. Posted 3 months ago
The role
You will own the experience across the Provider domain, connecting therapists, group facilitators, and clinical operations into one coherent system. You will act as a strategist, experience architect, and discovery expert to deliver insight-driven solutions.
What you will do
- Own the seams of experience across the full Provider domain
- Advocate for and evolve a Client Experience vision
- Lead the process end to end from discovery to launch
- Build working, production-quality experiences through an AI-native pipeline
- Define problems worth solving and set quality bars
- Lead research to uncover needs and product opportunities
- Create reusable patterns, skills, tools, and standards
- Mentor designers and raise the craft and judgment bar
- Navigate extreme constraints and produce vision-level work
- Contribute to internal design practices and team culture
Required qualifications
- 7+ years of Product Design experience for tech/software products
- Track record of owning large, ambiguous, multi-persona problem spaces
- Experience delivering 0 to 1 experiences
- Systems thinker with experience architecture skills
- AI-native builder fluent with AI tools
- Ability to ship working prototypes or code
- Deep qualitative and quantitative research fluency
- Strong communicator and storyteller
- Bias for initiative and ownership
- Experience contributing to token-based design systems and mentoring designers
- Curiosity, adaptability, drive, and a growth mindset
Nice to have
- Experience designing for healthcare products, EHRs, or multi-sided platforms
- Front-end development skills (React, TypeScript)
- Meaningful experience collaborating closely with design technologists
Benefits
- Comprehensive benefits for all full-time, exempt employees
- Stock options
About the company
Charlie Health connects the world to life-saving behavioral health treatment through personalized, virtual care. The organization focuses on people with complex mental health, substance use, and eating disorders.