Referral Relations Specialist, SUD

The role

You will own the client journey from first contact through the start of care. You will act as the connective tissue between referral partners, clients, and the Admissions team to ensure clients reach treatment.

What you will do

• Own the client journey from first contact through the start of care
• Serve as the connective tissue between referral partners, clients, and our Admissions team
• Keep referral partners informed on the people they entrust to the company
• Partner with the Outreach team to keep every client moving toward treatment
• Coach on pipeline strategy
• Identify barriers to care and escalate patterns

Required qualifications

• Work authorized in the United States
• Native or bilingual English proficiency
• Familiarity with and willingness to use Google Suite, Slack, Zoom, Dropbox, Salesforce, EMR and survey software

Nice to have

• Experience in direct client-facing role (e.g. Admissions Team), particularly in the mental health field

Benefits

• Comprehensive benefits for full-time, exempt employees
• Performance bonus
• Potential stock options

About the company

Charlie Health delivers personalized, virtual behavioral health treatment. The organization focuses on connecting people with complex mental health and substance use needs to life-saving care.