Office Coordinator (Bloomington, Minnesota)

The role

You will manage the day-to-day operations of the Bloomington, Minnesota office and support care delivery. You will handle administrative paperwork such as payor and license applications, claims, and data entry, and work with the Compliance team.

What you will do

• Manage day-to-day office operations and keep the office organized and welcoming for staff and visitors
• Process administrative paperwork for care delivery, including payor and license applications, claims submissions, and data entry and reconciliation, as needed
• Partner with the Compliance team to maintain the office infrastructure needed for on-site behavioral health services
• Lead organizational projects within People Operations and across teams
• Assist the IT team with issues and support storage and management of devices
• Plan events and team meetings that support Charlie Health's culture
• Review and transfer patient data accurately between Salesforce and medical records systems
• Maintain patient charts and records, and keep documentation complete and organized
• Provide administrative support to admissions and clinical teams, including scheduling and correspondence
• Follow HIPAA and other compliance standards to protect patient privacy

Required qualifications

• 2+ years of experience in office coordination, administrative support, or a related role
• Familiarity with payor credentialing, license applications, claims submissions, and data entry
• Comfort working alongside compliance or clinical operations teams in a regulated environment
• Strong organizational skills and attention to detail
• Strong interpersonal and communication skills
• Self-starter who can manage multiple tasks with shifting priorities
• Work authorized in the United States with native or bilingual English proficiency
• Available to work fully in-office in Bloomington, Minnesota, Monday through Friday, 9:00 AM to 5:00 PM, and live within reasonable commuting distance

Nice to have

• Experience in a healthcare or behavioral health organization

Benefits

• Comprehensive benefits for full-time, exempt employees
• Possible stock options and other Charlie Health-sponsored benefits, depending on the position

Before you apply

• Must be work authorized in the United States
• Must be able to work fully in-office and live within reasonable commuting distance of Bloomington, Minnesota
• Training will be provided for organization-specific systems

About the company

Charlie Health delivers personalized, virtual behavioral health care, including treatment for mental health conditions, substance use disorders, and eating disorders. The company is rapidly growing and focused on expanding access to care.