Office Coordinator (New Milford, Connecticut)

The role

You will manage the day-to-day operations of the New Milford, Connecticut office. You will also handle administrative paperwork that supports on-site behavioral health care, including payor and license applications, data entry, and claims submissions, and work with the Compliance team.

What you will do

• Manage day-to-day office operations and keep a well-organized, welcoming office for staff and visitors
• Process administrative paperwork for care delivery, including payor and license applications, claims submissions, and data entry and reconciliation, as needed
• Partner with the Compliance team to keep the office ready to support on-site behavioral health services
• Lead organizational projects within People Operations and across teams
• Assist the IT team with issues and support the storage and management of devices
• Champion company culture by planning events and team meetings
• Review and transfer patient data accurately between Salesforce and medical records systems
• Maintain patient charts and records, keeping documentation complete, current, and organized
• Provide administrative support to admissions and clinical teams, including scheduling, meetings, documents, and correspondence
• Follow HIPAA and other compliance standards to protect patient privacy and confidentiality

Required qualifications

• 2+ years of experience in office coordination, administrative support, or a related role
• Familiarity with administrative paperwork such as payor credentialing, license applications, claims submissions, and data entry
• Comfort working alongside compliance or clinical operations teams in a regulated environment
• Strong organizational skills and attention to detail
• Strong interpersonal and communication skills
• Self-starter who can manage multiple tasks with shifting priorities
• Work authorized in the United States
• Native or bilingual English proficiency
• Available to work fully in-office in New Milford, Connecticut, Monday through Friday, 9:00 AM to 5:00 PM
• Lives within a reasonable commuting distance of New Milford, Connecticut

Nice to have

• Experience in a healthcare or behavioral health organization

Benefits

• Comprehensive benefits for full-time, exempt employees
• Possible stock options, depending on the position
• Other Charlie Health-sponsored benefits, depending on the position

Before you apply

• Must be authorized to work in the United States
• Must be able to work fully in-office in New Milford, Connecticut
• Training will be provided for organization-specific systems
• Do not call the public clinical admissions line about this job
• Communications from Charlie Health come only from @charliehealth.com addresses; apply through the Careers Page

About the company

Charlie Health provides personalized, virtual behavioral health care, with a mission to connect people to life-saving treatment. The company focuses on people with complex needs and is growing rapidly.