Charliehealthepd
Product Manager, Business Systems
New York, NY. Posted a month ago
The role
The Manager, Business Systems will own and evolve core operating systems using Salesforce. This person will architect, govern, and improve logic for admissions, scheduling, clinical access, and revenue workflows.
What you will do
- Own the architecture, governance, and roadmap for Salesforce-based operating systems
- Translate operational workflows into scalable system logic
- Design routing, automation, case management, and capacity allocation frameworks
- Partner with Operations, Clinical, Admissions, Scheduling, and RCM teams
- Define and enforce schema design, automation standards, and change-control governance
- Build economic and throughput models to inform prioritization and system design
- Lead cross-functional initiatives to improve funnel performance and scalability
- Partner with Salesforce Admins and Engineers to deliver systems
- Serve as the single owner for the quality and evolution of operational systems
Required qualifications
- 2+ years of experience in Strategy & Operations, Management Consulting, BizOps, RevOps, GTM Ops, Analytics, or related roles
- Strong analytical and modeling skills (SQL / Excel / Sheets / BI tools)
- Experience translating complex operational workflows into system logic
- Familiarity with CRM, workflow automation, or revenue operations systems
- Ability to think in constraints, throughput, and operating models
- Excellent cross-functional communication and stakeholder management skills
- Comfortable owning high-impact systems in a fast-growing environment
- Work authorized in the United States
- Native or bilingual English proficiency
- Familiarity with cloud-based collaboration tools (Google Suite, Slack, Zoom, Salesforce)
- Must be willing to work in-person 4 days per week in Union Square, NY
Nice to have
- Salesforce strongly preferred
Benefits
- Comprehensive benefits for full-time, exempt employees
- Performance bonus of 10%
- Potential stock options
About the company
Charlie Health delivers personalized, virtual behavioral health treatment. The mission is to connect the world to life-saving behavioral health treatment.