Senior/Staff Product Manager, Client

The role

You will lead the Client team to own the non-clinical client experience from intake through aftercare. You will lead a cross-functional pod of engineering, design, and AI-agent vendors to manage scheduling, communications, and in-app engagement.

What you will do

• Own the product strategy, roadmap, and outcomes for the non-clinical client experience
• Lead a cross-functional pod of engineering, design, and vendor partners
• Partner with CX, Care Experience, Discharge/Care Navigation, Health Information Management, Clinical, and RCM leaders
• Define and track success metrics including NPS, care delivery cost, DAUs, and automation percentage
• Evaluate and manage AI and communications vendors

Required qualifications

• 6+ years of product management experience
• Track record of shipping AI/LLM-powered products
• Experience building 0→1 products and defining new areas with ambiguity
• Ability to lead cross-functional teams and influence senior stakeholders
• Strong analytical skills (SQL / BI tools)
• Excellent written communication, including clear PRDs and strategy docs
• Work authorized in the United States
• Native or bilingual English proficiency
• Located within 75 minutes' commuting distance of the NYC office

Nice to have

• Experience with communications, support, or engagement platforms (e.g., Twilio, Zendesk, CRM, in-app messaging)
• Healthcare, behavioral health, or regulated-industry experience

Benefits

• Comprehensive benefits for all full-time, exempt employees
• Stock options

About the company

Charlie Health delivers personalized, virtual behavioral health treatment. The organization aims to connect the world to life-saving mental health and substance use disorder care.