Senior/Staff Product Designer

The role

The Staff Product Designer will own the experience across the Provider domain, including therapists, group facilitators, and clinical operations. You will act as a strategist, experience architect, and discovery expert to deliver a cohesive and scalable system.

What you will do

• Own the seams of experience across the full Provider domain
• Advocate for and evolve a Client Experience vision
• Lead the process end to end from discovery to launch
• Build working, production-quality experiences through an AI-native pipeline
• Define problems worth solving and set quality bars
• Lead research to uncover needs and product opportunities
• Create reusable patterns, skills, tools, and standards
• Refine problem statements and mentor designers
• Navigate extreme constraints to produce vision-level work
• Contribute to internal design practices and team culture

Required qualifications

• 7+ years of Product Design experience for tech/software products
• Track record of owning large, ambiguous, multi-persona problem spaces
• Experience delivering 0 to 1 experiences
• Systems thinker with experience architecture skills
• AI-native builder fluent with AI tools
• Ability to ship working prototypes or code
• Deep qualitative and quantitative research fluency
• Strong communicator and storyteller
• Bias for initiative and ownership
• Experience contributing to token-based design systems and mentoring designers
• Curiosity, adaptability, drive, and a growth mindset

Nice to have

• Experience designing for healthcare products, EHRs, or multi-sided platforms
• Front-end development skills (React, TypeScript)
• Meaningful experience collaborating closely with design technologists

Benefits

• Comprehensive benefits for all full-time, exempt employees
• Stock options

About the company

Charlie Health connects the world to life-saving behavioral health treatment through personalized, virtual care. The organization focuses on people with complex needs to expand access to meaningful care.