Referral Relations Specialist, SUD

The role

You will own the client journey from first contact through the start of care. You will act as the connective tissue between referral partners, clients, and the Admissions team to ensure clients reach treatment.

What you will do

• Own the client journey from first contact through the start of care
• Serve as the connective tissue between referral partners, clients, and our Admissions team
• Keep referral partners informed on the people they entrust to us
• Partner with our Outreach team to keep every client moving toward treatment
• Coach on pipeline strategy
• Identify barriers to care and escalate patterns

Required qualifications

• Work authorized in the United States
• native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce
• Use of EMR and survey software on a daily basis

Nice to have

• Experience in direct client-facing role (e.g. Admissions Team), particularly in the mental health field

Benefits

• comprehensive benefits to all full-time, exempt employees
• stock options

About the company

Charlie Health delivers personalized, virtual care for mental health conditions, substance use disorders, and eating disorders. The organization aims to connect the world to life-saving behavioral health treatment.