Drug & Occupational Health Screening Investigator

The role

The Drug & Occupational Health Screening Specialist manages an assigned queue of at-risk reports to prevent escalations. You will coordinate with clinics, perform candidate outreach, and partner with internal teams to resolve cases and flag systemic issues.

What you will do

• Action an assigned queue of at-risk drug/OHS reports
• Notify customers on canceled reports and TAT-breaching cases
• Call clinics to push stalled results or missing documentation
• Send scheduling and status nudges to candidates
• Deviate from standard process when situations do not fit the SOP
• Identify recurring failure points and flag them as process gaps

Required qualifications

• 2+ years in a customer-facing, vendor-facing, or coordination-heavy role
• Comfortable on the phone for extended periods
• HIPAA awareness
• Sound judgment about what PII/PHI to share or request in a clinic conversation
• Strong problem-solving skills
• Comfort operating in ambiguity
• Track record of identifying patterns and escalating them

Nice to have

• Experience in clinic, drug and occupational health, or background-screening

Benefits

• Learning and development allowance
• Competitive cash and equity compensation
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Lunch five times a week
• Commuter stipend
• Snacks and beverages
• Relocation stipend may be available

About the company

Checkr is building the data platform to power safe and fair decisions. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.