Senior Enterprise and Strategic Account Representative

The role

The Senior Enterprise and Strategic Support Representative handles high volumes of customer inquiries and resolves complex issues for a specific customer portfolio. This role involves serving as a subject matter expert, collaborating with cross-functional teams, and driving process improvements to enhance customer experience.

What you will do

• Handle high volumes of customer inquiries via various channels
• Deliver personalized customer service
• Resolve complex issues while meeting deadlines
• Serve as a Subject Matter Expert on products and features
• Identify and implement operational gaps
• Contribute to team knowledge base and training materials
• Collaborate with cross-functional teams
• Maintain relationships with key stakeholders
• Generate regular reports on customer issues and performance
• Serve as a Point of Contact for new onboarding customers

Required qualifications

• 3+ years of experience in a customer-facing role
• Strong written and verbal communication skills
• Advanced problem-solving and critical thinking abilities
• Excellent analytical skills
• Proven track record of handling complex customer inquiries
• Ability to navigate ambiguous scenarios
• Customer-centric mindset
• Proficiency in CRM systems, support tools, and chat systems
• Experience in maintaining and improving knowledge bases
• Familiarity with FCRA standards and compliance (or willingness to learn)
• Ability to thrive in a fast-paced, ever-changing environment
• High school diploma or equivalent

Nice to have

• Experience mentoring or guiding team members
• Proficiency in data analysis and reporting tools
• Associate's degree

Benefits

• Learning and development allowance
• Competitive cash and equity compensation
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Lunch five times a week
• Commuter stipend
• Snacks and beverages
• Relocation stipend may be available

About the company

Checkr is building a data platform for AI verification used by over 140,000 companies. The company is recognized on the Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.