Director, Customer Success, Government

The role

You will own the health, adoption, and renewal of the agency portfolio and build the team that supports it. You will lead a team of 3 Customer Success Managers and act as a senior relationship lead for agency leaders.

What you will do

• Run an account plan for every agency with clear goals for adoption and value delivered
• Lead renewals through to contract
• Interpret weekly performance reporting to identify usage and outcome improvements
• Act as the executive point of contact for program, eligibility, policy and IT leaders
• Lead business reviews that agencies use to make decisions
• Partner with Sales to identify and pursue expansion into new programs, products and agencies
• Recruit, coach and manage a team of Customer Success Managers
• Work with Product, Engineering, Solutions and Support to prioritize agency needs
• Define the playbooks, health scores and metrics the team runs on

Required qualifications

• Direct experience working with state government agencies, whether inside an agency, at a systems integrator, or at a vendor serving them
• Familiarity with government eligibility and verification requirements, public-sector procurement, and government security standards such as FedRAMP or StateRAMP
• At least 10 years in Customer Success, Account Management, consulting or related roles
• At least 6 years leading teams
• Ability to work directly with data in SQL, spreadsheets or BI tools
• Experience with funnel analysis, benchmarking across customers and unit economics
• Record of trusted, long-term relationships with senior agency leaders and integrator partners
• Clear written and verbal communication
• Ability to travel domestically up to 25% for agency onsites, business reviews, conferences and team meetings

Benefits

• Learning and development allowance
• Competitive cash and equity compensation
• Opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Lunch five times a week
• Commuter stipend
• Snacks and beverages
• Relocation stipend may be available

About the company

Checkr is building the data platform to power safe and fair decisions. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.