Technical Customer Support Representative (Bilingual French/English)

The role

Support customers in French and English via phone, email, chat, and social media. Troubleshoot connectivity issues and manage orders, inventory, and warranty inquiries for smart kitchen appliances.

What you will do

• Support customers in French and English by phone, email, chat, and social media
• Troubleshoot Wi-Fi, Bluetooth, and app pairing
• Look up orders, inventory, and replacement parts
• Handle warranty questions, returns, recalls, and terms of sale
• Keep clean, detailed records of every interaction and own follow-ups
• Share customer feedback with Software, Hardware, and Product Development teams

Required qualifications

• Fluent spoken and written French and English
• 2+ years of customer support experience
• Knack for connectivity troubleshooting including Wi-Fi and Bluetooth
• Experience in a CRM or ticketing system
• Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office
• Sharp eye for detail regarding model and part numbers
• Friendly, upbeat way with people
• Ability to juggle a busy queue
• Quiet home workspace and reliable internet for the remote period

Nice to have

• Salesforce

Benefits

• Real ownership with no micromanaging
• Hands on with smart kitchen products
• Room to grow with promotions from within

Before you apply

• Must live within commuting distance of Mahwah, NJ
• Must move to a hybrid schedule in the office within 12 months

About the company

CHEF iQ makes smart kitchen appliances including wireless smart thermometers and app-connected cookers and ovens.