Senior Associate, Compliance Advisory

About the job

About the Role The Sr. Associate, Compliance Advisory partners with Complaints, Product, Operations, and other business teams to provide compliance guidance as a second line of defense. The role supports consumer complaint oversight, new and existing product operations advisory, agent readiness, member- and agent-facing communications, and process improvement while identifying consumer and regulatory risks and helping drive issues through remediation and implementation. In this role, you can expect to Complaints Management - Advise the first line of defense on complaint-management requirements, regulatory expectations, and industry best practices. - Review complaint-handling processes,…