Chime
Product Manager, Trust and Safety
Chicago, IL, USA; San Francisco, CA, USA. Posted a month ago
The role
Product Managers will drive investments in transaction risk decisioning, member identity, and back-office agentic automation. You will partner with cross-functional teams to define strategy and ship products that balance growth, safety, and member experience.
What you will do
- Define and drive product strategy and roadmap within Trust & Safety
- Own ambiguous, high-impact problem spaces and make tradeoffs
- Partner with Engineering, Data Science, Design, Operations, Risk, and Compliance
- Build and evolve systems using data, experimentation, machine learning, and AI
- Define clear metrics and success frameworks
- Redesign moments of friction like declines, restrictions, and closures
- Influence cross-functional strategy and align stakeholders
- Drive execution in mission-critical environments
Required qualifications
- 6+ years of experience as a Product Manager
- Depth in at least one domain: payments and transaction risk, or identity and account lifecycle
- Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
- Strong product judgment and ability to navigate ambiguity
- Strategic mindset with ability to translate vision into practical execution
- Ability to influence and align cross-functional stakeholders
- Experience operating in systems with significant policy, operational, and data dependencies
- Strong analytical skills using data to inform decisions
- Customer empathy
- Comfort operating in fast-moving, high-stakes environments
Benefits
- Four days a week in the office and Fridays from home for those near an office
- Backup child, elder, and pet care
- Subsidized commuter benefits for eligible employees
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy and company-wide paid days off
- 1% of your time off to support local community organizations
- Annual wellness stipend
- Up to 22 weeks of paid parental leave for birthing parents
- 12 weeks of paid parental leave for non-birthing parents
- Access to family planning reimbursement
About the company
Chime is a financial technology company that aims to help people lead healthier financial lives. They provide user-friendly tools and intuitive platforms to empower members to take control of their finances.