Senior Training Lead

About the job

About the role Chime is building a world-class Member Services organization, and the quality of that experience starts long before a member ever reaches an agent. It starts with how well that agent was trained. We're creating this role to raise the bar on two things at once: how consistently training gets delivered across our partner network, and how accountable our BPO partners are for delivering it well. As our Sr. Training Lead, you'll own training governance for Operations and Member Experience, spend real time in the classroom at our vendor sites training new hire agents yourself, and hold our partners' training teams to a higher standard than they've been held to before. This is a new…