Senior Operations Manager, Partner Management

About the job

About the role This is a high-visibility opportunity to own the health, evolution, and strategic value of a member operations ecosystem at Chime's only onshore customer operations center. You will lead as one part Operator (running the operations with rigor), one part Strategist (improving the operations by challenging what exists), and one part Influencer (informing the business by turning frontline signals into company decisions). The role carries real executive presence: you'll be the person in the room translating what's happening on the frontline into decisions senior leaders act on. This is an on-site role (location TBD - Austin, San Antonio) — you'll be embedded with the operation you…