Retail Operations Manager

The role

You will lead cafe operations across all church locations to create welcoming environments. You will build volunteer teams, streamline retail operations, and drive financial and operational excellence.

What you will do

• Recruit, schedule, and disciple a dedicated volunteer team.
• Drive operational excellence for weekend services, special events, and mid-week gathering spaces.
• Oversee the online bookstore, managing special promotions, sales initiatives, and custom orders.
• Lead product development for food/beverage menus, bookstore inventory, and retail supplies.
• Oversee inventory systems to maintain high accuracy and optimal stock levels.
• Manage daily sales reporting, cash handling, and bank deposits.
• Partner with Finance to track profitability, analyze sales trends, monitor cost of goods, and optimize retail margins.
• Ensure compliance with all local health regulations, food safety protocols, and operational procedures.
• Coordinate with Facilities to manage equipment maintenance, service repairs, and preventive care.

Required qualifications

• ServeSafe
• 3-5 years in retail management

About the company

Christ Fellowship Church is a multi-campus organization.