Account Manager I

The role

This person will own and grow an assigned installed customer base by driving expansion annual recurring revenue and durable net revenue retention. The role involves managing high-volume accounts through structured outreach, automation tools, and renewal leadership.

What you will do

• Own and deliver expansion ARR and renewal outcomes within assigned accounts.
• Identify, qualify, and close upsell and cross-sell opportunities.
• Lead renewal strategy and execution.
• Manage a high-volume install base using structured outreach and automation tools.
• Execute shorter sales cycles across transactional to moderate complexity opportunities.
• Build account plans focused on wallet-share growth and product adoption.
• Maintain accurate forecasting and CRM documentation.
• Coordinate cross-functional engagement with CX, Product, and Solutions teams.
• Transition accounts requiring higher complexity handling to appropriate segment leaders.
• Perform other duties and responsibilities as required to support business needs.

Required qualifications

• 3+ years in related role or experience.
• Experience in account management, commercial growth, or expansion-focused sales roles.
• Demonstrated ability to manage recurring revenue relationships.
• Strong discovery and value articulation skills.
• Experience using CRM systems and structured sales methodologies.
• Ability to remain in a stationary position for extended periods.
• Frequent use of a computer and other standard office equipment.
• Effective communication in person and through digital channels.
• Occasional movement within the workspace.
• Handling of light materials typically under 10 pounds.
• Specific vision abilities include close vision and the ability to adjust focus.

Nice to have

• University degree
• Experience managing high-volume account portfolios
• Experience in subscription-based or recurring revenue environments
• Familiarity with renewal and expansion sales frameworks

About the company

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. They equip PR and corporate communications, marketing, and social media professionals with tools to excel in a data driven world.