Emergency Communications Center Supervisor

The role

The supervisor oversees Public Safety Communicator activities to ensure efficient Emergency Communications Center operations. This role provides leadership, direction, and operational oversight for critical communications involving police, fire, and EMS.

What you will do

• Supervises and coordinates Public Safety Communicator activities
• Oversees daily operations by monitoring emergency calls, radio traffic, and staffing
• Directs emergency communications operations during critical incidents and disasters
• Manages staffing and administrative functions including schedules and payroll approval
• Provides leadership, coaching, and employee development
• Monitors and evaluates operational performance to implement improvements
• Ensures regulatory and procedural compliance with TCOLE, TLETS, TCIC, NCIC, and CJIS
• Maintains operational and technological readiness of E911/NG911, CAD, and radio systems
• Supports Department priorities and continuous improvement initiatives
• Performs Public Safety Communicator duties as operationally necessary

Required qualifications

• HS Diploma/GED
• Five years of responsible public safety emergency response and dispatch experience
• One year of team lead or supervisory experience
• Current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification or out of state equivalent
• Certified Communications Training Officer (CTO)
• Ability to obtain a TCOLE Instructor Certification within one year from time of job offer
• Pass a drug screening
• Pass an examination by a psychologist or psychiatrist
• Meet TCOLE and CJIS requirements

Nice to have

• Recently employed and working within an Emergency Communications Center (ECC)
• Two years of ECC supervisory experience
• Texas Commission on Law Enforcement (TCOLE) Telecommunicator License

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Before you apply

• Must pass a drug screening
• Must pass an examination by a psychologist or psychiatrist
• Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check
• Must not have used marijuana within the last twelve months
• Must not have illegally used any controlled substances within the last five years

About the company

The City of Fort Worth is one of the fastest growing large cities in the U.S. Its employees serve over 1,000,000 residents.