Public Safety Communicator I, II, III

The role

Public Safety Communicators act as the link between the community and emergency responders. They answer calls, assess emergency requests, and coordinate public safety responses in a fast-paced 24/7 Emergency Communications Center.

What you will do

• Responds to, prioritizes and facilitates emergency and non-emergency requests for public safety assistance
• Utilizes E911/NG911 telephony, texting, video, alerting and TDD/TTY/RTT systems
• Utilizes computers, computer-aided dispatch systems (CAD), and other public safety technologies
• Asks questions to interpret, analyze and resolve problems
• Conducts structured interviews to obtain, verify, and assess critical information
• Determines, verifies, and documents caller and incident location information
• Provides pre-arrival, lifesaving, and emergency instruction to the community and fellow first responders
• Maintains situational awareness and updates incident information
• Maintains public safety communications operations during high-volume events, emergencies, and disasters
• Dispatches, assigns, and coordinates police personnel and resources

Required qualifications

• High school diploma or high school equivalency certificate (GED)
• Pass a drug screening
• Pass an examination by a psychologist or psychiatrist
• Must meet TCOLE & CJIS requirements
• One (1) year of public safety call taking/dispatch experience (for Level II)
• Successfully completed Police Dispatch training at time of job offer (for Level II)
• Two (2) years of public safety dispatch experience (for Level III)
• Active Texas Crime Information Center (TCIC) full access certification (for Level III)
• Communications Training Officer (CTO) certification (for Level III)

Nice to have

• Recently employed and working within an Emergency Communications Center (ECC)
• Three (3) years of ECC-centric experience
• Active Texas Commission on Law Enforcement (TCOLE) Telecommunicator License

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Before you apply

• Must pass a drug screening
• Must pass an examination by a psychologist or psychiatrist
• Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check
• Must not have used marijuana within the last twelve (12) months
• Must not have illegally used any controlled substances within the last five (5) years

About the company

The City of Fort Worth is one of the fastest growing large cities in the U.S. Its employees serve over 1,000,000 residents.