Contract Compliance Technician

The role

This person will support the Contract Mowing Section with contract compliance, inspections, invoicing, and customer service. They will monitor contractor compliance and conduct physical and virtual site inspections.

What you will do

• Support the Contract Mowing Section with contract compliance, inspections, invoicing, customer service, and related administrative functions
• Monitor contractor compliance with contract specifications and service requirements
• Assist with investigating and verifying resident complaints, service requests, and contractor-completed work
• Research and respond to a high volume of service requests and complaints
• Maintain and update property and mowing inventory records, spreadsheets, reports, and other tracking documents
• Conduct physical and virtual site inspections to verify service quality, identify deficiencies, and document conditions
• Prepare and review site maps and assist with identifying property boundaries, maintenance responsibilities, and service locations
• Communicate with residents, contractors, City staff, and other departments
• Develop and maintain spreadsheets, reports, and other documentation used to monitor contractor performance and program activity
• Utilize Microsoft Office applications, Motorola PremiereOne CSR, mapping tools, Google Earth/Maps, GPS, and other technology

Required qualifications

• High school diploma/GED
• Two (2) years of directly related experience in contract, compliance, or field environmental experience
• Valid driver's license

Nice to have

• Six months or more of experience working within a Park & Recreation environment or similar
• Six months or more of experience in a high-volume customer service or customer-contact environment
• Six months or more of experience supporting contract compliance, contractor oversight, inspections, or similar activities
• Experience using a work-order or customer relationship management database, including reviewing and closing work orders
• Experience with Microsoft Excel and maintaining spreadsheets, reports, or tracking documents
• Familiarity with the City of Fort Worth, including parks, streets, rights-of-way, and general geography
• Knowledge of landscaping, mowing, grounds maintenance, or similar field operations
• Strong navigation and map-reading skills, including experience with Google Earth, Google Maps, GPS, GIS, or similar mapping tools
• Strong written and verbal communication skills and the ability to interact professionally with residents, contractors, and City staff

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Before you apply

• Candidates who do not meet the Education requirement may be considered if they have more relevant work experience
• Selected individuals will be required to pass Pre-Employment checks including criminal background check, drug screen, and education verification

About the company

The City of Fort Worth is one of the fastest growing large cities in the U.S. The Park & Recreation Department includes 13,447 acres of parkland and 308 park and recreation facilities.