Business Process Manager

The role

This person oversees technology planning, management, and administration for the Police Department's Technology Services Section. They supervise staff and support strategic goals through technology adoption and improved business processes for over 2,300 employees.

What you will do

• Oversee day-to-day operations of the Technology Services Section and Police Department's information technology-related systems
• Assist in inventory management, support, and replacement schedule of Police Department computer equipment
• Work to provide proactive support to internal and external customers
• Work various hours, as needed, in support of the Department's 24/7 operations
• Ensure compliance of police information systems with regulations such as CJIS, Homeland Security & HIPAA
• Assist in maintaining liaison role between the Police Department and the IT Solutions Department
• Manage applicable requests for technology services and other IT-related requests
• Assist with special projects and perform additional duties as assigned
• Assist with management, execution, and renewal of over 100 Police information-technology related contracts
• Work with the department's Program Support Division Manager to manage operating and capital budgets

Required qualifications

• Bachelor's Degree from an accredited college or university with major course work in Business Analytics, Management Information Systems, Business or a related business process field
• Five (5) years of increasing responsible experience in communications, security and/or computer operations
• Two (2) years of administrative and supervisory responsibility

Nice to have

• Two (2) years in a supervisory capacity
• Experience with supporting public safety systems, such as Records Management System (RMS) and Computer Aided Dispatch (CAD) software
• Knowledge and experience with Microsoft SQL Server and Oracle databases, T-SQL and P-SQL
• SQL Server Reporting Services and PowerBI
• Strong interpersonal and excellent communications skills

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Before you apply

• Subject to a fingerprint/criminal history background check and polygraph examination
• Applicants must not have used marijuana during the previous two (2) years
• Applicants must not have illegally used any controlled substances within the last five (5) years
• Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check
• Disqualified for felony convictions, certain misdemeanor convictions, open arrests, or all family violence convictions

About the company

The City of Fort Worth is one of the fastest growing large cities in the U.S. Its employees serve over 1,000,000 residents.