Customer Success Manager, Advertising (Retail Search)

The role

Customer Success Managers manage and execute advertising campaigns for enterprise clients. You will plan, execute, and optimize paid search campaigns to help customers achieve profitable revenue growth using the CommerceIQ platform.

What you will do

• Manage end-to-end execution of retail media search advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
• Plan, organize and manage all phases of a joint success plan to meet customer needs.
• Move the needle with respect to the client's KPIs and showcase the value of CommerceIQ's platform.
• Analyze campaign performance data to identify trends, insights, and actionable recommendations.
• Be an expert on the CommerceIQ platform and partner with internal teams to leverage platform capabilities.
• Collaborate with internal teams to shape new features.

Required qualifications

• Bachelor's degree
• 5+ total years of professional work experience
• 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
• Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
• Experience managing Amazon search marketing budgets in the multi-million dollar range
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written

Nice to have

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field

Benefits

• Comprehensive medical, vision, and dental coverage
• 401(k)-retirement plan
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 13 paid company holidays in the 2026 calendar year
• unlimited PTO

About the company

CommerceIQ is building the AI platform that runs commerce for the world's largest brands. Headquartered in Mountain View, they ship AI agents for content, media, and sales into the workflows of the Fortune 100.