Customer Success Manager, Display Advertising

The role

The Customer Success Manager, Advertising (DSP) will run and grow customer relationships to ensure product adoption. This person will oversee the management of display advertising campaigns on platforms like Amazon DSP, Walmart Connect, and The Trade Desk.

What you will do

• Plan, organize, and manage display advertising including Amazon DSP, Walmart DSP, and The Trade Desk.
• Collaborate with internal teams to run full-funnel media campaigns.
• Act as the liaison between external partners and clients.
• Provide training, answers, and troubleshooting for the CommerceIQ platform.
• Guide customers on driving growth through e-commerce advertising expertise.
• Perform deep data analysis to answer strategic questions and drive action.
• Showcase the value of the platform to meet client KPIs.
• Collaborate with internal teams to shape new features.
• Coordinate with technical support and engineer teams to address customer service requests.
• Advise the Sales team on upselling and cross-selling opportunities.

Required qualifications

• Bachelor's degree
• 5+ total years of professional work experience
• 3+ years experience running paid media, specifically managing Amazon DSP campaigns, in a consulting/agency role or for a large brand
• Experience managing Amazon DSP campaigns and using Amazon Marketing Cloud (AMC) to perform campaign analysis
• Experience managing display (Amazon DSP) marketing budgets in the multi-million dollar range
• Ability to deliver compelling presentations tailored to executive level audiences
• Well versed in bid and budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written
• Track record of retaining and renewing Enterprise customers in the SaaS space

Nice to have

• Experience on other advertising platforms such as Amazon Sponsored Ads, Walmart DSP, and The Trade Desk

Benefits

• Comprehensive medical, vision, and dental coverage
• 401(k)-retirement plan
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 13 paid company holidays in the 2026 calendar year
• unlimited PTO

About the company

CommerceIQ is building the AI platform that runs commerce for the world's largest brands. They ship AI agents for content, media, and sales into the workflows of the Fortune 100 every week.