Senior Customer Success Manager (m/f/x)

The role

You will manage large and complex enterprise customers to maximize the value of Agentic-Commerce architecture. You will act as a strategic partner by driving account health, post-sales adoption, and long-term growth.

What you will do

• Maximize value of Agentic-Commerce architecture for enterprise customers
• Translate product features into business results and ROI
• Drive customer relationships and lead Strategic Business Reviews
• Collaborate with product management to provide customer feedback for the roadmap
• Work with Sales, Product, and Support teams to ensure customer success
• Represent the company in webinars, customer case studies, and advisory boards
• Develop global Customer Success frameworks and internal processes
• Act as a subject matter expert and mentor to team members
• Serve as an escalation point and work with Product Support to resolve issues

Required qualifications

• At least five years of experience in a High-Touch-Tech environment in Customer Success, Pre-Sales, or Technical Consulting
• Native level German language skills
• Business fluent English language skills
• Deep technical understanding of modern API-first and Headless technologies
• Business thinking and ability to translate complex technologies into measurable ROI
• Ability to act as a persuasive and trusted advisor at C-Level
• Ability to identify and exploit expansion potential
• Structured and agile way of working
• Ability to manage complex accounts across global, cross-functional teams
• Team-oriented personality
• Willingness to travel up to 50%

Nice to have

• Additional language skills (French or Spanish)

Benefits

• Comprehensive health benefits for you and your dependents
• Access to OpenUp for personalized mental health support
• Annual learning budget
• Access to self-paced learning platforms and language training
• Personalized coaching, mentorship, and leadership programs
• Family Leave Plus with additional fully paid weeks of parental leave
• Equity participation program

Before you apply

• The interview process takes place in English

About the company

commercetools powers the next era of commerce for customers through AI-driven solutions and composable commerce. The company focuses on helping ambitious companies experiment, scale, and grow.