Senior Workplace Engineer (m/f/x)

The role

You will provide senior-tier technical support and ITSM for employees in Munich and globally. You will manage Apple devices, security operations, identity and access management, and network infrastructure.

What you will do

• Provide responsive, senior-tier technical support and ITSM for employees in Munich and globally.
• Act as the escalation point for highly complex technical issues and suspected security concerns.
• Ensure seamless employee onboarding and offboarding.
• Manage and configure Apple laptops (macOS) and mobile devices (iOS) using tools like Jamf.
• Partner with security leadership to expand the Information Security Management System (ISMS).
• Manage endpoint security and vulnerability solutions.
• Lead incident response, containment, and root cause analysis.
• Oversee IAM operations including access requests, cloud integrations, proactive remediation, and auditing.
• Support and optimize local area networks (LAN) and office Wi-Fi.
• Architect disaster-recovery processes for core IAM systems and design compliance reporting structures.

Required qualifications

• Full professional English communication skills (verbal and written)
• Intermediate German (B1 or equivalent)
• Advanced knowledge of supporting and managing Apple environments (macOS/iOS) and cloud-native/SaaS services
• Direct experience with endpoint security platforms (Zscaler, CrowdStrike Falcon EDR) and Identity and Access Management solutions (e.g., Okta)
• Proven ability configuring and managing office Wi-Fi and LAN infrastructure
• Track record of leading operational initiatives, change management, and representing IT in cross-departmental discussions
• Ability to translate technical concepts to non-technical stakeholders
• Comfortable juggling multiple initiatives and reprioritizing in a high-velocity environment
• Collaborative mindset
• Curiosity for using AI tools to work smarter and more effectively

Nice to have

• Okta and/or Jamf Administration
• Atlassian Cloud, Confluence and Jira
• IT Asset Management (ITAM), Inventory Management
• IT and/or Security Certifications
• Bug Bounty Programs
• Security CTFs, threat hunting, SOC (Security Operations Center)

Benefits

• Comprehensive health benefits for you and your dependents
• Access to OpenUp for personalized mental health support
• Annual learning budget
• Access to self-paced learning platforms and language training
• Personalized coaching, mentorship, and leadership programs
• Family Leave Plus with additional fully paid weeks of parental leave on top of government-provided leave
• Equity participation program

About the company

commercetools powers the next era of commerce for customers through AI-driven solutions and flexible commerce architecture. The company is a collective of builders, explorers, doers, makers, and problem-solvers.