Assistant Community Manager

The role

This role assists the Community Manager with operational duties including reporting, rent processing, leasing, and marketing. The person will also oversee the community and associates when the Community Manager is absent.

What you will do

• Provides customer service to residents.
• Manages resident satisfaction and retention by responding to complaints and requests.
• Organizes and executes resident appreciation and retention events.
• Maintains secure and confidential resident files.
• Answers phones, greets walk-ins, and handles foot traffic.
• Assists with leasing job duties and touring prospective residents.
• Collects, posts, and deposits rents, security deposits, and other community income.
• Reviews resident files and ledgers to determine unpaid fees and enforce lease agreements.
• Assists with Monthly Projection Reporting, inspects vacancies, and inspects property.
• Oversees property operations and staff in the Community Manager's absence.

Required qualifications

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Excellent communication skills.
• Dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong Understanding of Fair Housing Laws.
• Superior interpersonal skills.
• Resourceful and organized.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.
• Ability to perform frequent sitting, walking, and repetitive computer use.

Benefits

• Health, dental & vision
• 401(k)
• Personal time off
• Paid holidays
• Growth based on achievement and promotion from within
• Online training platforms, training classes, and one-on-one coaching

About the company

Avanath is a property management company that provides affordable housing for the workforce. The team is committed to creating an unforgettable experience for residents and staff.