Technical Account Manager - French or Spanish Speaker

The role

You will provide strategic and tactical mentorship to customers subscribed to the Customer Success ESP Program. You will assist with technical issues, provide architectural guidance, and act as a liaison between customers and internal teams.

What you will do

• Align with customers to provide strategic and tactical mentorship and assist with technical issues
• Review business and operational challenges and provide architectural and infrastructure guidance
• Provide deep technical knowledge to ESP Customers
• Connect with Commvault Sales teams and share customer sentiment
• Partner with the SAM to provide support and mentorship
• Act as a liaison between customer, Customer Support, Product Management, and Development
• Advance and handle customer-raised support issues to the Commvault ESP SAM Team
• Coordinate monthly or as required scheduled on-site meetings with customers
• Provide Sr. Level Commvault technical assistance to identify deployment issues
• Use in-depth knowledge of Customer to find opportunities and communicate them to the Account Team

Required qualifications

• Fluent in English (written and verbal)
• Fluent in French or Spanish (written and verbal)
• Proven technical background and analytical skills
• Strong written and oral communication skills
• Strong organisational skills
• Ability to handle challenging client demands
• Flexibility to work in a fast-paced and demanding work environment
• Ability to convey technical information to business-centric audiences
• Strong practical knowledge across a broad spectrum of Information Technology such as EMC hardware platform, WAN tech, Windows OS, Cloud Storage, SAN, Tape Libraries, Exchange Enterprise Application, V
• Working knowledge of disaster recovery and design capabilities
• Solid understanding with backup and recovery products (Commvault, Veritas NBU, CA, etc)

Benefits

• Attractive compensation and benefits package
• Employee stock purchase plan (ESPP)
• Continuous professional development
• Product training
• Career pathing eg Commvault Certifications
• Good company environment
• All-embracing company culture
• Opportunity to join Employee Resource Groups

About the company

Commvault (NASDAQ: CVLT) delivers continuous recovery for the AI era. The company helps organizations return critical data, applications, identities, and AI systems to a clean, trusted state.