Customer Success Manager (French & English Language Skills)

The role

You will build and maintain long-term relationships with customers and internal stakeholders. You will drive customer outcomes, manage onboarding, adoption, expansion, and renewals, and serve as a trusted advisor.

What you will do

• Build and maintain strong, long-term relationships with customers and internal stakeholders.
• Serve as a trusted advisor to ensure customer success.
• Drive customer outcomes and demonstrate the value of Commvault’s technologies.
• Ensure customers move through customer journey phases at time-sensitive goals.
• Lead customer meetings and ongoing business reviews.
• Monitor account health and relevant KPIs.
• Proactively identify and prevent churn risk through risk mitigation plans.
• Develop ongoing nurture and education campaigns.
• Ensure revenue and sentiment goals are accomplished for assigned book.
• Present status of revenue, sentiment, and engagement in internal business reviews.

Required qualifications

• At least 5+ years of experience in a customer success, account management, or similar role.
• Proven experience managing multiple large customers simultaneously.
• Strong understanding of Commvault’s products and services, or a willingness to learn and become an expert.
• Excellent written and verbal communication skills in French and English to a professional level.
• Proven ability to identify and resolve customer issues effectively.
• Ability to work collaboratively with internal teams and external partners.
• Strong communication and interpersonal skills.
• Ability to analyse complex situations, think creatively, and develop effective solutions.
• Flexibility to handle shifting business priorities and prioritize tasks.
• Highly organized with strong project management skills.
• Solid understanding of customer success and/or customer experience methodologies.
• Ability to map customers’ business requirements to product capabilities.

Benefits

• Opportunity to join employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture
• Opportunity to join our Community ERGs
• Generous global benefits

Before you apply

• All applicants must live and work in country.

About the company

Commvault (NASDAQ: CVLT) delivers continuous recovery for the AI era. They help organizations stay ready for constant disruption by returning critical data, applications, identities, and AI systems to a clean, trusted state.