Service Management Platform Engineer

The role

This person engineers, configures, and supports the organization's enterprise service management platform and related capabilities. They translate business requirements into secure and scalable platform solutions to improve technology operations.

What you will do

• Designs, configures, tests, deploys, and maintains workflows, forms, tables, and platform capabilities.
• Develops reusable automation, integrations, APIs, and self-service solutions.
• Translates requirements into technical designs, implementation plans, and support procedures.
• Monitors platform health, performance, and service availability.
• Troubleshoots incidents and implements corrective and preventive actions.
• Plans and executes platform upgrades, patches, releases, and environment-management activities.
• Supports configuration-management, service-model data, and platform security.
• Partners with process owners, engineers, and stakeholders to deliver outcomes.
• Maintains platform documentation, technical standards, and knowledge articles.
• Mentors associate practitioners and participates in agile ceremonies.

Required qualifications

• Bachelor's degree in computer science, information systems, engineering, technology, or a related field, or an equivalent combination of education and experience.
• Minimum of four years of progressive experience in enterprise platform engineering, ServiceNow development or administration, workflow automation, application development, systems integration, IT serv
• Demonstrated experience configuring and supporting enterprise service-management capabilities.
• Experience with scripting, APIs, integrations, data imports, workflow design, testing, release management, platform security, reporting, and production support.
• Strong knowledge of enterprise service-management platform architecture, configuration, workflow automation, data models, security, integrations, reporting, and lifecycle practices.
• Proficiency with scripting, APIs, integration patterns, data transformation, debugging, source control, testing, and repeatable deployment practices.
• Strong analytical, troubleshooting, and systems-thinking skills.
• Working knowledge of IT service management processes, configuration-management information, service modeling, change controls, cybersecurity, and operational resilience.
• Clear written and verbal communication skills.
• Ability to balance platform standards, user experience, business value, security, reliability, maintainability, and delivery timelines.
• Ability to collaborate effectively, manage multiple priorities, and influence outcomes without relying on formal authority.
• Valid driver's license.

Benefits

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities
• Professional membership/certification reimbursement

Before you apply

• Must be authorized to work for any employer in the United States.
• Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.

About the company

Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. They provide financial services to support agriculture and rural communities.