Customer Success Manager

The role

You will serve as the primary point of contact for a pooled portfolio of core accounts. You will focus on retention, platform adoption, and customer satisfaction.

What you will do

• Serve as the primary point of contact for a pooled portfolio of core accounts
• Drive proactive, repeatable engagement across your book
• Monitor account health and act early when engagement or satisfaction signals warrant attention
• Partner with Sales when expansion opportunities arise
• Work closely with Finance to resolve payment disputes, escalations, and account issues
• Collaborate with Support and Product to advocate for customer needs
• Direct clients to the right resources and channels for commercial conversations

Required qualifications

• 2 or more years in Customer Success, Account Management, Client Services, or a related customer-facing role
• Strong organizational skills
• Excellent communication and relationship-building skills
• Goal-oriented around retention and satisfaction targets
• Comfortable collaborating across teams including Finance, Product, and Support
• Bachelor's degree or equivalent professional experience

Nice to have

• Experience in a subscription-based or SaaS business model
• Background in healthcare or healthcare compliance

Benefits

• Competitive base salary
• Performance bonus tied to gross retention rate
• Financial incentives for surfacing expansion opportunities
• Extensive onboarding and ongoing professional development
• Medical
• Dental
• Vision
• 401(k) with company match
• Generous PTO

Before you apply

• Any communication from hiring teams will be sent from a @compliancygroup.com email address

About the company

Compliancy Group is a platform for healthcare compliance programs that consolidates elements into one connected system. They build programs with clients using software, proprietary conformance scoring, and access to compliance advisors.