Customer Success Manager - French Speaking

The role

You will manage a portfolio of strategic French-speaking customers throughout their entire lifecycle. You will act as a trusted advisor to help clients get the best results from the SaaS-based anti-money laundering platform.

What you will do

• Manage a portfolio of strategic French-speaking customers from onboarding to ongoing success
• Be the dedicated contact and own the overall relationship with clients
• Ensure implementation plans are in place and take responsibility for successful onboarding
• Provide proactive support to increase adoption, improve utilization, minimize churn and ensure renewal
• Provide ongoing support and coordinate across teams to solve client problems
• Drive cross-sell and upsell to expand contract revenue
• Play a primary role in shaping the product roadmap based on customer feedback
• Support new feature roll outs through training and drafting communications
• Contribute to market development work with marketing and product teams
• Function as the voice of the customer to provide internal feedback

Required qualifications

• French language proficiency at a native or near-native level
• Comfortable working with C-Suite stakeholders
• Ability to understand client business and drive value
• Ability to politely and confidently handle objections from clients
• Proactive self-starter able to solve problems and execute independently
• Strong process management skills to manage a varied workload with multiple deadlines
• Strong relationship management skills and ability to coordinate across teams

Nice to have

• An interest in technology and a basic grasp of tools like APIs and cloud platforms
• 2-4 years in a similar or adjacent customer facing role with experience in mid-market B2B accounts
• Previous project management experience
• Worked in a start-up previously

Benefits

• Equity
• Unlimited Time Off Policy
• New starter budget to kit out home office
• Annual learning budget

About the company

ComplyAdvantage is a company that builds SaaS-based anti-money laundering solutions to help businesses eliminate financial crime. They are headquartered in London and have global hubs in New York, Lisbon, Singapore, and Cluj-Napoca.