Senior Conference & Events Manager- Live Events, New Opening!

The role

You will lead event operations and the conference services team at a new venue. You will manage day-to-day operations, maintenance, staff rotas, and client feedback to ensure high service standards.

What you will do

• Overall responsibility for the Events Operations
• Responsible for the Events operations team and Conference Services Team
• Manage the external cleaning contract
• Manage and drive forward yearly, monthly and unplanned maintenance requirements
• Ensure departments maintain highest standards of delivery and customer service
• Monitor and review Front of House operations systems
• Review and manage the Health & Safety of the venue
• Direct management of the Events operations team and Conference Services Team and oversee staff rotas
• Ensure effective communication between all FOH departments and the wider venue
• Deliver the highest levels of customer service across all events

Required qualifications

• 3+ years leadership experience in event venue management, client/membership experience, hospitality, or a related field

Benefits

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program
• 25 days annual leave plus bank holidays
• Company sick pay
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Continuous professional and personal development support
• Employee recognition and reward programs
• Opportunities to volunteer, donate, and participate in community give-back initiatives

About the company

Convene is an Equal Opportunity Employer. Convene Rathbone is a new 54,000-square-foot Meetings & Events destination opening in London's West End in Spring 2027.